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At Your Service: Robotic Helpers Take Off at Airports

24 Apr 2016 09:23:37

apex.aero

KLM, Japan Airlines and Dubai International Airport are testing socially aware, cognitive robots designed to meet, greet and assist travelers. Spencer, Nao and Amer are especially useful when it comes to performing simple, yet repetitive and time-consuming tasks, thereby freeing up airport staff to address passengers' more complex needs.


Robots aren't necessarily new to airports. In 2014, Indianapolis International Airport introduced a telepresence device that customer service agents could control remotely. Although interesting, it was rudimentary in design and execution, and passengers weren't always aware that they could interact with it. That same year, the FURo (Future Robot) platform was used to debut a moving, interactive kiosk at Edmonton International Airport. Now, KLM, Japan Airlines and Dubai International Airport are testing socially aware, cognitive robots designed to free up airport staff to address passengers' more complex needs.


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