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Rules and information for Sriwijaya Air
About Sriwijaya Air
Sriwijaya Air is an Indonesian Airline offering mostly domestic flights within Indonesia and a few international destinations. It is the third largest airline after Lion Air and Garuda and still fully privately owned.
Sriwijaya started flying in 2003 and has experienced rapid growth since growing. It is now serving over 40 destinations with 30 aircraft carrying over 700.000 passengers per month. Its fleet consists of mostly Boeings, mostly 737-500 and the new 737-800 NG. It has more airplanes on order, noticeably 20 Embraer 190 airplanes.
Sriwijaya is not a low-cost airline in the normal sense. Although its prices are comparable to low-cost airlines it wants to offer a full-service package. It is currently reconfiguring its entire fleet to add business class seats and the free snack you currently get will be improved into a light meal. Sriwijaya also offers a 20 kilo free checked baggage.
Subsidiaries of Sriwijaya Air:Nam Air
You are allowed to bring 20 kilos of baggage to be checked free of charge in all Sriwijaya flights except on the route Tanjung Pinang to Jakarta (vv) where you get 15 kilo free baggage allowance. You can check in more baggage of course but you will need to pay an excess baggage fee which will depend on the length of your flight.
You are also allowed to bring a standard sized cabin baggage of up to 7 kilo.
Cancellations, name changes and refunds
It depends on the class of the ticket you have if you are allowed to change schedule, passenger info or can cancel the flight. Best is to read the detailed rules of the ticket before you buy to avoid unnecessary errors.
You are not allowed to change names when you have booked online. If you book online, please make sure that all passenger informations is correct.
Tickets for Sriwijaya flights can be booked 24 hours a day at their call center at (+62) 21-292 79 777 or (+62) 8041 777 777. The airline also has sales offices throughout the country, see here for a complete list. You can also book the Sriwijaya tickets on their website. You can only pay by credit card, with Klik BCA or by ATM transfer. You will receive an e-ticket.
News about Sriwijaya Air
09 Jul 17:51 Sriwijaya Air Reopens Popular Jakarta-Pekanbaru Route thejakartaglobe.beritasatu.com
07 Jun 07:09 Sriwijaya Air offers ‘one ticket for two a... thejakartapost.com
12 Mar 16:16 Indonesia’s Sriwijaya Air plans to resume e... centreforaviation.com
30 Jan 16:52 Indonesia links more cities by opening 130 ne... asiaone.com
History Sriwijaya Air
Sriwijaya is one of the Indonesian large and counted airlines. Starting from a desire that is based on the philosophy of an empire that had triumphed in Indonesia, Sriwijaya kingdom aims to unite the whole archipelago region of Indonesia.
Desires and goals are successfully realized by Lie family consisting of Hendry, Chandra, Andi and Fandi. Their desire to unite the whole archipelago is manifested in the development of air transportation in Indonesia by establishing an airline company named Sriwijaya Air.
Sriwijaya Air was established on November 10th 2003. At the beginning, Sriwijaya Air has only one fleet, that was the Boeing 737-200 serving only Jakarta-Palembang, Jakarta-Pangkalpinang, Jakarta-Jambi and Jakarta-Pontianak. The airline company continues to grow and until now it has had a total of 32 aircrafts serving 41 domestic and international routes.
Sriwijaya Air has the slogan "Your Flying Partner", would not be surprised if its behavior in the airline industry is always to prioritize improving best services for the customer. Sriwijaya Air is known as the airline that always prioritizes safety and comfort. Inspection, maintenance, and fleet maintenance are always done.
Sriwijaya Air is also one of the airlines that often get awards for its dedication to always prioritize the flight safety. Sriwijaya Air also has got the Air Operator Certificate (AOC). Meanwhile from its business partner, Pertamina, Sriwijaya Air was awarded for always be on time in the payment of the purchase of aviation fuel.