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Review and ratings for AirAsia

88% would recommend AirAsia
76% thought AirAsia has good airplanes
79% thought AirAsia was on time
71% liked AirAsia cabin crew
76% thought checkin was good
41% liked the extras of AirAsia

Did you fly with AirAsia? Want to tell about it?

Cheap tickets with AirAsia (AK)

Looking for cheap flights with AirAsia? With Utiket you can search for AirAsia Promo flights, find the lowest ticket prices and most convenient flight times. Best of all, here on Utiket you can directly compare AirAsia fares with other low-cost airlines.

AirAsia flies to over 87 destinations. Most AirAsia flights are for destinations in Indonesia but there are flights to several other countries as well, like for example Malaysia and India. AirAsia has its base in Kuala Lumpur from where 203 flights depart every week. Popular destinations for AirAsia flights are to Manila and Kota Kinabalu. Utiket has a lot more information about AirAsia and we can help you to find the best price.

AirAsia Flights departing from: Kuala Lumpur ajax loader

Click on a route for flight fare and flight information.

Popular destinations AirAsia

  1. ticket AirAsia - Kuala Lumpur Flights AirAsia to
    Kuala Lumpur
  2. ticket AirAsia - Bangkok Flights AirAsia to
    Bangkok
  3. ticket AirAsia - Singapore Flights AirAsia to
    Singapore
  4. ticket AirAsia - Penang Flights AirAsia to
    Penang
  5. ticket AirAsia - Manila Flights AirAsia to
    Manila
  6. ticket AirAsia - Kota Kinabalu Flights AirAsia to
    Kota Kinabalu
  7. ticket AirAsia - Kuching Flights AirAsia to
    Kuching
  8. ticket AirAsia - Jakarta Flights AirAsia to
    Jakarta
  9. ticket AirAsia - Denpasar Bali Flights AirAsia to
    Denpasar Bali
  10. ticket AirAsia - Johor Bahru Flights AirAsia to
    Johor Bahru
  11. ticket AirAsia - Phuket Flights AirAsia to
    Phuket
  12. ticket AirAsia - Langkawi Flights AirAsia to
    Langkawi
  13. ticket AirAsia - Chiang Mai Flights AirAsia to
    Chiang Mai
  14. ticket AirAsia - Medan Flights AirAsia to
    Medan
  15. ticket AirAsia - Surabaya Flights AirAsia to
    Surabaya
  16. ticket AirAsia - Kota Bharu Flights AirAsia to
    Kota Bharu

Rules and information for AirAsia

  1. Free Checked baggage AirAsia:Free Checked baggage
  2. AirAsia IATA Code: AK
  3. Based in :Malaysia

About AirAsia

AirAsia is a Malaysian low-cost airline headquartered in Kuala Lumpur. It operates domestic and international flights to all major Asian cities, well over a hundred in total. AirAsia is the pioneer of low-cost airlines in Asia and has managed to get the lowest cost per seat kilometer ($0.023) in the world.

AirAsia has become a group of airlines all operating under the brand AirAsia but several subsidiaries are in fact minority-owned. This is due to the fact that in several countries a foreign party is not allowed to own a domestic airline. As of today AirAsia has these affiliate airlines: AirAsia India (49%) AirAsia X (16% although Tony Fernandes holds a significant share as well), Indonesia AirAsia (49%), Philippine AirAsia (40%), AirAsia Zest (49%), Thai AirAsia (45%).

AirAsia operates a total of close to 200 aircraft (as of 2016) of these only 90 are operated by AirAsia itself and the majority of the airplanes are operated by airlines in the AirAsia Group in which AirAsia itself has a minority share and limited influence on management. As of this, there can be significant differences between the airlines: Indonesia AirAsia has an abominable on time record (also due to congestian at Jakarta's main airport) while Thai AirAsia is second best in Asia with 96% on time performance.

baggageBaggage allowance

AirAsia has a strict baggage policy in which checked baggage is not included in the ticket price and you are allowed to take 7kg in to the cabin for free (bag must not be bigger than 56cm x 36cm x 23cm). For any checked baggage you have to pay extra and the baggage cost can become a significant part of the final ticket price.

For some reason there is on exception on domestic Indonesian flights. On these AirAsia flights you are obliged to pay for at least 15kg checked baggage, even if you do not want to carry checked-baggage.

The enforcement of the cabin baggage rules (size and weight) varies. Sometimes they'll weight and measure every bag upon check-in or at the gate while another time you see passengers carry huge suitcases as carry-on luggage without any comments from the AirAsia staff. So, it depends. If your bag is checked and found too heavy there are two things you can do: pay a fine or take things out. The thing is, they only check your bag, not what you carry on your body. So, put on all the sweaters and jackets you have and take out small but heavy items like camera's or books as you can easily put these in pockets of your jeans or jackets. With this you can save valuable kilograms in your bag-pack.

informationCancellations, name changes and refunds

AirAsia maintains a struct no-refund policy on all its flights and flight classes. There is one exception though, flights departing from South Korea: after the government intervened AirAsia now has a partial refund policy for flights departing from South Korea.

Changing an already booked ticket is allowed in certain circumstances. A change in route is not allowed as is any change to the flight within 48 hours of the departure. Changing the passenger name is allowed up to 6 hours before departure time. For all changes a fee has to be payed for the change to take effect.

AirAsia has fees for several services that are mostly free on other airlines, although it claims 'No Admin Fee', that's probably the only fee they have not included. AirAsia has currently these fees which will be added to the base ticket price:

  • Seating fee, charged for pre-selecting seats. Fees are higher for 'hot seats' near the front or exits.
  • Convenience fee. a strange name as it is simply a payment fee for paying with credit card.
  • Marked-up airport tax charges: airport taxes are increased a bit.
  • For long-haul flight there is a fee for in-flight entertainment including use of seat-back video.
  • Checked luggage fee. If you want to check-in a bag, you have to pay a fee depending on the weight of your bag
  • Fees for the use of a wheelchair

bookingNews about AirAsia

Call center AirAsia

In every major country AirAsia has flights to, it also operates a call center. Here are some of the important AirAsia call-center numbers:

China: +86 512 8555 7711

Hong Kong: +852 3013 5060

Indonesia: +62 21 2927 0999 or +62 804 1333 333

India: 1860 500 8000

Malaysia (AirAsia X D7 flights only): 1600 85 8888

Philippines: +632 722 2742

Thailand: +66 2 515 9999

AirAsia Terminals

Kuala Lumpur International Airport


AirAsia uses the new KLIA2 low-cost carrier terminal for all its flights from Kuala Lumpur. The KLIA2 replaced the old KLIA-LCC terminal.


Jakarta Soekarno-Hatta Airport


Although AirAsia used the older Terminals 1 and 2 before, since several years all AirAsia flights, domestic and international, depart from the new Terminal 3 (T3).


Melbourne


AirAsia flights from Melbourne (Tullamarine) Airport depart from Terminal 2.


Singapore


In Singapore AirAsia does not use the available low-cost terminal; all AirAsia flights from Singapore arrive and depart from Terminal 1.


Manila


In Manila's NAIA Airport (MNL) AirAsia uses two terminals: 3 and 4. Terminal 3 is for flights to international destinations (Hong Kong, Incheon, Kota Kinabalu, Macau and KUL), while Terminal 4 is for domestic destinations only.

  1. Promo flights
    Promo AirAsia AirAsia
    10 Oct

    Kota Kinabalu to
    Sandakan

    USD 17.82
  2. Promo flights
    Promo AirAsia AirAsia
    24 Dec

    Surabaya to
    Hong Kong

    USD 172.08
  3. Promo flights
    Promo AirAsia AirAsia
    10 Nov

    Kuala Lumpur to
    Tiruchirapalli

    USD 44.63
  4. Promo flights
    Promo AirAsia AirAsia
    10 Nov

    Kuala Lumpur to
    Tiruchirapalli

    USD 44.63
  5. Promo flights
    Promo AirAsia AirAsia
    7 Oct

    Hong Kong to
    Jakarta

    USD 113.34
  6. Promo flights
    Promo AirAsia AirAsia
    13 Oct

    Kuala Lumpur to
    Pekanbaru

    USD 17.82
  7. Promo flights
    Promo AirAsia AirAsia
    13 Oct

    Kuala Lumpur to
    Pekanbaru

    USD 17.82
  8. Promo flights
    Promo AirAsia AirAsia
    2 Oct

    Bandar Seri Begawan to
    Surabaya

    USD 118.97
  9. Promo flights
    Promo AirAsia AirAsia
    30 Oct

    Kuala Lumpur to
    Banda Aceh

    USD 41.20
  10. Promo flights
    Promo AirAsia AirAsia
    10 Oct

    Kuala Lumpur to
    Surabaya

    USD 51.95

History AirAsia

AirAsia was founded by a government-owned conglomerate in 1993 and started operating a few years later. It incurred heavy losses though and only five years later former Time Warner executive Tony Fernandes could buy the complete airline for the token sum of one ringgit (about 25 dollar cents). It also included $ 11 million in debt though. Mr. Fernande quickly turned things around with many new routes, cheap fares and rigorously cutting costs. AirAsia made a profit the next year. From that moment on AirAsia was unstoppable and opened up new destinations monthly, within Malaysia but also internationally: Bangkok (2003) Macau (2004), China, Philippines, Vietnam and Cambodia (2005) so that by 2006 AirAsia flew to 60 destinations. AirAsia has set up several subsidiaries as well. Thai AirAsia was the first in 2003 and the latest addition is India AirAsia in 2015.

Recently AirAsia has encountered some bad weather. It increasingly faces intense competition of Indonesia's Lion Air in all its markets. Although Lion Air was initially based in Indonesia only, dragging down the profitability of Indonesia AirAsia only, Lion Air has recently copied AirAsia approach and has set up affiliate airlines as well, all in AirAsia's main markets: Malaysia (Malindo Air) and Thailand (Thai Lion Air). Lion Air has been growing more rapidly than AirAsia in passengers and destinations for the last years.

The brand of AirAsia was also hurt by the crash of Indonesia AirAsia flight 8501 from Surabaya to Singapore on 28 December 2014, which killed all 162 people on board. It was the first deadly crash of an AirAsia airplane. It is more complicated though because AirAsia is in fact only a minority (49%) shareholder in this airline. But in the perception of the people it was not an aircraft of an Indonesian airline that crashed, it was an aircraft of AirAsia.