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Last update: 1 Feb 2013

About Sriwijaya Air

Sriwijaya Air is an Indonesian Airline offering mostly domestic flights within Indonesia and a few international destinations. It is the third largest airline after Lion Air and Garuda and still fully privately owned.

Sriwijaya started flying in 2003 and has experienced rapid growth since growing. It is now serving over 40 destinations with 30 aircraft carrying over 700.000 passengers per month. Its fleet consists of mostly Boeings, mostly 737-500 and the new 737-800 NG. It has more airplanes on order, noticeably 20 Embraer 190 airplanes.

Sriwijaya is not a low-cost airline in the normal sense. Although its prices are comparable to low-cost airlines it wants to offer a full-service package. It is currently reconfiguring its entire fleet to add business class seats and the free snack you currently get will be improved into a light meal. Sriwijaya also offers a 20 kilo free checked baggage.

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Popular destinations with Sriwijaya Air

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Baggage allowance

You are allowed to bring 20 kilos of baggage to be checked free of charge in all Sriwijaya flights except on the route Tanjung Pinang to Jakarta (vv) where you get 15 kilo free baggage allowance. You can check in more baggage of course but you will need to pay an excess baggage fee which will depend on the length of your flight.

You are also allowed to bring a standard sized cabin baggage of up to 7 kilo.

Cancellations, name changes and refunds

It depends on the class of the ticket you have if you are allowed to change schedule, passenger info or can cancel the flight. Best is to read the detailed rules of the ticket before you buy to avoid unnecessary errors.

You are not allowed to change names when you have booked online. If you book online, please make sure that all passenger informations is correct.

Bookings

Tickets for Sriwijaya flights can be booked 24 hours a day at their call center at (+62) 21-292 79 777 or (+62) 8041 777 777. The airline also has sales offices throughout the country, see here for a complete list. You can also book the Sriwijaya tickets on their website. You can only pay by credit card, with Klik BCA or by ATM transfer. You will receive an e-ticket.

News about Sriwijaya Air

30 Jan 16:52 Indonesia links more cities by opening 130 ne... asiaone.com

12 Jan 10:51 Sriwijaya attempts to maintain its position a... centreforaviation.com

14 Oct 15:32 Indonesian commercial plane lands at wrong airport au.news.yahoo.com